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    <title>异常情况</title>
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          <p><span>1</span><span>.</span><span>app异常情况</span></p>
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          <p><span>3</span><span>.</span><span>金融产品</span><span>的</span><span>线上</span><span>异常情况</span></p>
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          <p><span>2</span><span>.</span><span>数据源的</span><span></span><span>异常情况</span></p>
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          <p><span>&#149; 异常关闭</span><span>/闪退/崩溃</span></p>
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          <p><span>处理方式</span><span>：</span><span>APP</span><span>重新启动</span></p>
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          <p><span>&#149; 临时插入短信/其他APP信息</span></p>
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          <p><span>&#149; 点击按钮</span><span></span><span>提交失败</span><span>/加载失败/刷新失败</span></p>
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          <p><span>处理方式</span><span>：</span><span>toast提示“网络不稳定</span><span>/服务器异常</span><span></span><span>，请稍后</span><span>重</span><span>试</span><span>！</span><span>”</span></p>
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          <p><span>处理方式</span><span>：</span><span>APP</span><span>重新启动</span></p>
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          <p><span>&#149; 上传失败</span></p>
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          <p><span>处理方式</span><span>：</span><span>再次点击按钮重新上传</span></p>
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          <p><span>&#149; 加载</span><span>/刷新</span><span></span><span>失败</span></p>
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          <p><span>处理方式</span><span>：</span><span>再次点击按钮重新提交或者重新刷新页面</span></p>
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          <p><span>（</span><span>贷款产品线上流程：用户选择贷款产品--预约</span><span>时间和地点--线上提交部分材料--线上审核</span><span>--线上审核通过</span><span>-</span><span>-线下流程</span><span>）</span></p>
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          <p><span>&#149; 网络差/无网络</span></p>
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          <p><span>处理方式</span><span>：</span><span>模态窗口，提示“当前</span><span>网络信号</span><span>不稳定</span><span>，请检查网络“</span></p>
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          <p><span>&#149; </span><span>后台未配置动态信息</span></p>
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          <p><span>处理方式</span><span>：</span><span>前端显示一张UI设计的内部空白图作为友好提示</span></p>
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          <p><span>&#149; </span><span>数据源未接入第三方数据公司</span></p>
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          <p><span>&#149; </span><span>数据源接入</span><span>一家</span><span>第</span><span>三方数据公司</span></p><p><span>情况1，数据质量不佳</span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 处理方式：根据数据部根据数据质量评估是否可继续使用，不可继续使用是否接入第二家</span></p><p><span>情况2，</span><span>第三方处</span><span></span><span>数据获取失败</span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 处理方式：前端根据获取失败原因来提示用户进行操作，比如网络不佳，则提示用户切换网络等，如果是第三方处获取数据失败，则提示用户请稍后再试</span></p><p><span>情况3，需要定期校验的数据</span><span>源，校验后引起信用分数大范围波动&nbsp; &nbsp; 处理方式：</span><span>数据部检验是否正常，如果不正常考虑更换数据源</span></p><p><span>情况4，数据范围不能覆盖全国&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 处理方式：对数据覆盖范围外的用户做友好提示</span></p>
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          <p><span>&#149; </span><span>数据源接入</span><span>两</span><span>家</span><span>第</span><span>三方数据公司</span></p>
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          <p><span>处理方式</span><span>：</span><span>前端不在信用任务或者个人信息页显示该数据源</span></p>
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          <p><span>情况1，</span><span>其中一家</span><span></span><span>数据质量不佳</span><span>或者两家数据质量都不佳</span><span></span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 处理方式：根据数据部</span><span>先做评估，如果能择优一个使用一家第三方数据最好，如果两家都不佳，可以考虑接入第三家或者前端不显示该数据源</span></p><p><span>情况2，</span><span>其中有一家</span><span>第三方处</span><span></span><span>数据获取失败</span><span>或者两家都失败</span><span></span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 处理方式：</span><span>一家第三方数据获取失败则</span><span>切换第二家数据</span><span>，如果两家都获取失败</span><span>，</span><span>前端根据获取失败原因来提示用户进行操作，比如网络不佳，则提示用户切换网络等，如果是第三方处获取数据失败，则提示用户请稍后再试</span></p><p><span>情况3，需要定期校验的数据</span><span>源，校验后引起信用分数大范围波动&nbsp; &nbsp; 处理方式：</span><span>数据部检验是否正常，如果不正常考虑更换数据源</span></p><p><span>情况4，数据范围不能覆盖全国&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 处理方式：</span><span>选择一家公司优先获取，以第二家公司数据补全第一家的数据范围</span></p>
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          <p><span>&#149; </span><span>接入第三方的SDK或者H5页面</span><span>异常</span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 处理方式</span><span>：友好提示和UI图</span></p>
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          <p><span>&#149; </span><span>用户在办理产品期间</span><span>，产品已过期</span><span></span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 处理方式</span><span>：友好提示</span><span>，引导用户使用其他产品</span></p>
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          <p><span>&#149; </span><span>用户</span><span>预约的时间和地点在提交后想要修改</span><span></span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 处理方式</span><span>：</span><span>可关闭该产品申请，重新发起</span></p>
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          <p><span>&#149; </span><span>用户</span><span>对线上提交的材料有疑问</span><span></span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 处理方式</span><span>：</span><span>留下客服联系方式</span></p>
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          <p><span>4.用户行为异常</span></p>
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          <p><span>&#149; </span><span>根据数据埋点观察群体用户行为和特色用户行为追踪 </span><span>，如果发现异常行为的用户</span><span></span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; </span><span></span><span>处理方式</span><span>：</span><span>重点观察，有害行为需要和数据组同事一起配合分析</span></p>
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